THE WELLNESS GROUP AURORA

24-HOUR CANCELLATION/MISSED APPOINTMENT POLICY

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Your appointments are important to us, and they are reserved especially for you. The Wellness Group team understands that scheduling conflicts sometimes arise, and appointments need to be changed. Please note that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill the appointment time, and other clients miss the opportunity to receive our services. Therefore, as a courtesy to us, we respectfully request at least a 24 hour notice for cancellations or rescheduling of appointments.

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Any appointments that are missed, rescheduled, or cancelled with less than 24 hours notice are subject to a $60 cancellation fee. Appointments cancelled or missed during peak season and during popular appointment times may be subject to 100% of the appointment fee. 

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Please note that we cannot charge missed appointments under your extended health benefits.

 
LATE POLICY

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Out of respect for everyone’s time, we do ask that you arrive on time for all booked appointments.

If you arrive late for your appointment, you will be treated up to the remaining time available, and the regular booked fee will apply. If there are less than 10 minutes left in the appointment, you will not be treated, and it will be considered a no-show, and therefore, you will be subject to the cancellation fee as stated in our cancellation policy.

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REFUND POLICY

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We do not offer refunds for any tests, products, or supplements. Once the product is purchased and billed, there will be no tolerance for any refunds or declined billings on patients' behalf and their insurance companies. Please make sure you do your due diligence and find out your coverage prior to booking your appointments.